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Mobile Visit Terms and Conditions

1.  Introduction

These Terms & Conditions apply to all alpaca visits provided by Alpaca Acres to care homes and similar facilities. By booking a visit, the Client agrees to these terms.

2.  Animal Welfare

  • The welfare of our alpacas is our top priority.
  • We reserve the right to shorten or cancel a visit if we believe the animals are experiencing stress, fatigue, or unsafe conditions.
  • Alpacas will be handled only by our trained staff unless otherwise agreed.

3.  Health & Safety

  • The Client must ensure a safe, secure, and suitable environment for the visit (e.g., enclosed area, free from hazards).
  • Residents must be supervised by care home staff at all times during the visit.
  • Participants should be informed that alpacas are gentle but unpredictable animals and may spit, kick, or react suddenly.
  • Hand sanitising or handwashing facilities must be available before and after contact.

4.  Participant Suitability

  • The Client is responsible for assessing which residents are suitable to interact with animals.
  • Individuals with allergies, compromised immune systems, or relevant medical conditions should be identified in advance.
  • Participation is voluntary, and no resident should be forced or pressured to interact.

5.  Liability

  • While we take all reasonable precautions, interaction with animals carries inherent risks.
  • We shall not be held liable for injuries, allergic reactions, or damages unless caused by proven negligence on our p.
  • The Client agrees to indemnify us against claims arising from inadequate supervision or unsafe conditions provided by the Client.

6.  Insurance

  • We maintain appropriate public liability insurance for our services.
  • The Client is responsible for maintaining their own insurance covering residents, staff, and premises.

7.  Access & Parking Requirements

  • The Client must provide suitable parking close to the entrance for a horsebox or large vehicle.
  • Parking must be safe, legal, and allow adequate space for unloading and loading alpacas.
  • Clear access to the visit area must be available, free from obstructions, steps, or hazards where possible.
  • If suitable parking or access is not available upon arrival, we reserve the right to modify or cancel the visit where safety may be compromised.

8.  Hygiene & Cleanliness

  • Alpacas are clean animals, but accidents may occur.
  • The Client agrees to provide appropriate cleaning arrangements if required.
  • We will take reasonable steps to minimise mess and maintain hygiene.

9.  Booking & Payment

  • Bookings are confirmed following written or verbal agreement between Alpaca Acres CIC and the Client (e.g., via email, message, or phone conversation).
  • By confirming a booking, the Client agrees to these Terms & Conditions.
  • Payment terms, including fees and due dates, will be agreed at the time of booking and outlined in the confirmation communication.

10.  Cancellation & Rescheduling

  • Requests to reschedule a booking must be made as soon as possible.
  • We reserve the right to charge an administrative fee of £30 for rescheduling.
  • Rescheduling requests made with less than 7 days’ notice may incur additional charges or be treated as a cancellation.
  • We will make reasonable efforts to accommodate alternative dates, subject to availability.

11.  Provider Delays & Rescheduling

  • We take great care to attend all bookings as scheduled. However, in rare cases where unforeseen circumstances arise (such as traffic accidents, vehicle breakdown, severe weather, or illness), we may need to delay or reschedule a visit.
  • In such situations, we will notify the Client as soon as possible and keep them updated.
  • We will make every effort to rearrange the visit at a mutually convenient date as a priority.
  • Any payments made will be carried forward to the rescheduled booking, or refunded if a new date cannot be agreed.
  • We appreciate the Client’s understanding that the safety of our staff and animals must always come first.

12.  Photography & Consent

  • We may take photographs during visits for promotional and social media purposes.
  • We will always seek permission from the Client in advance and respect any restrictions regarding photography.
  • The Client is responsible for ensuring that appropriate consent has been obtained from residents, their families, or legal guardians where required.
  • No photographs will be taken of individuals who have not given consent.
  • If requested, we are happy to avoid photography entirely during the visit.

13.  Risk Acknowledgement

  • By proceeding with the booking, the Client acknowledges the natural behaviour and unpredictability of animals and accepts the associated risks.

14.  Amendments

  • We reserve the right to update these Terms & Conditions at any time. The latest version will apply to all bookings.

15.  Governing Law

  • These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.